How Do I Know If My Unemployment Claim Was Approved in New York?

by ECL Writer
How Do I Know If My Unemployment Claim Was Approved in New York?

Losing a job can be a stressful and overwhelming experience, and applying for unemployment benefits can add to that stress. After submitting your claim, the waiting game begins, and you may find yourself wondering if your unemployment claim was approved or not. Fortunately, there are ways to check the status of your claim and find out if you are eligible for benefits. In this article, will explore the various steps you can take to determine if your unemployment claim was approved in New York and what to do if it was not. Whether you are a first-time applicant or have previously applied for unemployment benefits, this guide will provide you with the information you need to navigate the process with confidence and ease.

How To File An Unemployment Claim In New York

Sign in or create an ID account and follow the instructions to file a claim. 

If you have never filed a claim for benefits in New York State, you must create a PIN. This is a four-digit number that you must keep confidential. This PIN will be used to access the system to certify for weekly benefits and update your account. 

Ready? Make sure you have with you:

  • Your Social Security number
  • Your driver’s license or Motor Vehicle ID card number (if you have either one)
  • Your complete mailing address and zip code
  • A phone number where we can reach you from 8 am – 5 pm, Monday –Friday
  • Your Alien Registration card number (if you are not a U.S. Citizen and have a card)
  • Names and addresses of all your employers for the last 18 months, including those in other states
  • Employer Registration number or Federal Employer Identification Number (FEIN) of your most recent employer (FEIN is on your W-2 forms)
  • Your copies of forms SF8 and SF50, if you were a federal employee
  • Your most recent separation form (DD 214), for military service

You can file a claim without all of these documents. However, missing information can delay your first payment.

If you cannot print web pages, have a pen and paper to copy information.

If you choose direct deposit of your weekly benefits, you will need your bank routing and checking account numbers. You cannot choose direct deposit if you file your claim by telephone.

Apply By Telephone

Call our Telephone Claim Center, toll-free during business hours to file a claim.

  • 1-888-209-8124
  • Telephone filing hours are as follows:
    • Monday through Friday, 8:00 am to 5:00 pm.

If you file by phone, we offer translation services. Use your phone keypad to enter the number for the language you choose.  A voice recording will offer you these choices:

  • English
  • Spanish
  • Russian
  • Cantonese
  • Mandarin
  • Creole
  • Korean
  • Polish
  • All other languages

Hearing Impaired

Have your helper call the Telephone Claims Center at 1-888-783-1370.


Call a relay operator first at 1-800-662-1220, and ask the operator to call the Telephone Claims Center at 1-888-783-1370.

How Long Does It Take To Process An Unemployment Claim In New York?

The processing time for an unemployment claim in New York can vary depending on several factors, including the complexity of your claim, the number of claims being processed at the time, and the accuracy of the information provided on your application. Generally, it can take up to 3-6 weeks for a claim to be processed in New York, but it is important to note that this timeline is not guaranteed and can take longer.

Once your application is processed, you will receive a determination letter in the mail that will provide information on whether your claim has been approved or denied, as well as the number of benefits you may be eligible to receive. It is important to carefully review this letter to ensure that all of the information is correct and to follow any instructions provided to you.

If you have not received a determination letter within the expected timeframe, it may be a good idea to contact the New York State Department of Labor to check on the status of your claim. You can do this by calling the Telephone Claims Center or by accessing your account online through the New York State Department of Labor website.

How To Check The Status Of Your Unemployment Claim In New York

It’s normal to be unsure about the status of your unemployment claim after filing one. Your first unemployment check will arrive sooner if you are aware of the status of your claim. Also, keeping an eye on the quality of your claim will assist you to identify any processing issues. You can fix the problem by getting in touch with the agent who helps you and responds to your questions regarding the application procedure.

There are two methods you can get in touch with the New York Department of Labor office to find out the status of your unemployment claim.

By Calling the Office

Calling a representative who works in the claims processing department is the quickest way to reach them. You should be ready in advance with all the details that will enable the other party to find your claim. Your email address, social security number, and the date on which you submitted an unemployment claim are among the details listed here.

By Visiting The Labor Helpdesk

Visit the New York Department of Labor Help Center to find out the status of your unemployment claim. As noted above, you need to have the necessary information with you before phoning the help desk in order to locate your claim. You may get all of your questions addressed and learn about the handling of your unemployment claim.

When Should You Contact The New York Department Of Labor Regarding Your Claim?

There is a one-week unpaid waiting time after you submit your unemployment claim to the New York Department of Labor. The week of waiting is included in the perks you receive. You should expect the New York Department of Labor to process your claim within a week, and if you weren’t employed during that time, you are qualified to collect benefits. If, despite waiting a week without pay, you still hadn’t received your benefits, you could use the same Ny.Gov ID you used to submit your claim to the New York Department of Labor website. When that happens, it’s time for you to contact the agent, either by calling or stopping by the NY Labor Helpdesk.

Common Reasons For Denial Of Unemployment Benefits In New York

It’s likely that your claim will be rejected if you haven’t heard anything about your unemployment benefits in a week. The NY State Department of Labor is likely to send you a notice outlining the reasons your claim was rejected and outlining the appeals procedure. Here are a few typical explanations for why your unemployment claim was denied.

  • You must meet the requirement of earning the minimum wage amount over a twelve-month period (referred to as the base period) in order to be eligible for unemployment benefits. But, your claim will be rejected if you don’t reach the specified earning thresholds.
  • If you are fired from your work due to wrongdoing, you cannot anticipate receiving unemployment benefits. Nonetheless, you are still qualified to get the benefits if you lose your employment because you lack the necessary qualifications.
  • You must have been let go from your job without any fault of your own in order to be able to claim unemployment status. You won’t get the perks if you quit your work freely and without a good reason.
  • You must hunt for a job that suits you while submitting the claim and accept it if one is provided. You won’t be able to claim the benefits if you decline an offer of a suitable job.

You can always file an appeal if your benefits are denied. But, if you are aware that you did not meet the eligibility requirements, it is not a smart idea to appeal. If you have a compelling cause for leaving your employment, it is only worthwhile to appeal.

How To Appeal A Denied Unemployment Claim In New York

If your unemployment claim is denied in New York, you have the right to appeal the decision. The first step in the appeals process is to file a Request for Reconsideration, which must be submitted within 30 days of the date on your determination letter. Here are the steps to appeal a denied unemployment claim in New York:

  • File a Request for Reconsideration: This can be done online through the New York State Department of Labor website or by mailing a paper form to the address provided on your determination letter. In your request, be sure to include your name, Social Security number, and the reason you are appealing the decision.
  • Wait for a hearing: After you file your request, a hearing will be scheduled with an Administrative Law Judge (ALJ). You will receive a notice in the mail with the date and time of your hearing, as well as instructions on how to participate.
  • Prepare for the hearing: Prior to the hearing, you should gather any evidence or documentation that supports your claim. This may include pay stubs, termination letters, or witness statements. You should also review your initial application and determination letter to ensure that you understand why your claim was denied.
  • Attend the hearing: The hearing will be conducted by phone, and both you and the representative from the New York State Department of Labor will have the opportunity to present your case and provide evidence. The ALJ will make a decision based on the evidence presented at the hearing.
  • Wait for the decision: After the hearing, you will receive a written decision in the mail. If the decision is in your favor, you will be awarded benefits retroactively to the date of your initial claim. If the decision is not in your favor, you may have the option to appeal further.

It is important to note that the appeals process can be lengthy and complicated, so it may be beneficial to seek the assistance of an attorney or advocate who specializes in unemployment appeals.

How To Contact The Unemployment Office For Assistance In New York

If you need assistance with your unemployment claim in New York, there are several ways to contact the state’s Department of Labor:

  • Telephone Claims Center: You can call the Telephone Claims Center at 1-888-209-8124. This line is open Monday through Friday from 8:00 AM to 7:30 PM and Saturdays from 7:30 AM to 8:00 PM.
  • Online Assistance: You can access the New York State Department of Labor website at to find answers to frequently asked questions, file a claim, or check the status of your claim.
  • In-person Assistance: If you prefer to speak with someone in person, you can visit a local New York State Career Center. These centers offer a range of services, including assistance with job search, resume writing, and unemployment benefits.
  • Mail: You can also contact the New York State Department of Labor by mail at:NYS Department of Labor P.O. Box 15130 Albany, NY 12212-5130

It is important to note that due to the high volume of calls and requests for assistance, wait times may be longer than usual. It may be helpful to try contacting the department at different times of the day or through multiple channels to increase your chances of getting through.

How To Calculate Your Unemployment Benefits In New York

In New York, unemployment benefits are calculated based on your earnings during a specific period known as the “base period.” The base period is typically the first four of the last five completed calendar quarters before the date you filed your claim. To calculate your unemployment benefits in New York, follow these steps:

  • Determine your base period: As mentioned above, the base period is typically the first four of the last five completed calendar quarters before the date you filed your claim.
  • Calculate your total earnings during the base period: Add up the total gross wages you earned during the base period.
  • Determine your highest quarterly earnings: Divide your total earnings by four to determine your average quarterly earnings. Then, identify the quarter in which you earned the highest amount and note that amount.
  • Calculate your weekly benefit rate: To calculate your weekly benefit rate, divide your highest quarterly earnings by 26, rounded down to the nearest dollar. This will be the maximum amount you can receive per week.
  • Determine your total benefit amount: Multiply your weekly benefit rate by the number of weeks you are eligible to receive benefits, up to a maximum of 26 weeks. This will be your total benefit amount.

It is important to note that there are certain limitations and restrictions to receiving unemployment benefits in New York. For example, you must be actively seeking work and willing and able to accept suitable employment. Additionally, you may be required to participate in reemployment services and programs to remain eligible for benefits.

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